FAQs
Have questions about KEYYOU DIY lash clusters? Find answers to common questions about choosing, applying, wearing, removing, and caring for your lashes, as well as orders, shipping, and returns.
Lash Basics & Choosing Your Lashes
Cluster lashes are small groups of lash fibers designed to be applied underneath your natural lashes. They let you customize your lash look by mixing different lengths, styles, and curls.
Yes. KEYYOU cluster lashes are designed for at-home DIY application. Start with clean, dry lashes, apply a thin layer of Bond, place the clusters underneath your natural lashes, then finish with Seal.
KEYYOU cluster lashes can last for up to 7 days with proper application and care. Wear time can vary depending on application, aftercare, lifestyle, and individual lash conditions.
The number of clusters varies by product and set. Please check the individual product page for the exact quantity included in each kit or lash tray.
Choose based on the look you want. Natural & Everyday offers soft definition, Soft & Wispy creates a light and fluttery finish, and Volume & Glam gives a fuller, more dramatic effect.
Start with shorter lengths for a more natural look and add longer lengths toward the outer corner or center for more definition. Available lengths vary by style, so check the product page for the exact options.
C Curl creates a naturally lifted look, while D Curl has a stronger lift for a more open-eye effect. Curl options vary by style, so check the product details before choosing.
How to Apply Cluster Lashes
Start with clean, dry natural lashes. Apply a thin layer of Bond and allow it to become tacky. Place each cluster underneath your natural lashes, gently press the clusters together with your natural lashes, and finish with Seal.
Apply the clusters underneath your natural lashes, close to the lash line while leaving a small gap above the waterline. Avoid placing the clusters directly on the waterline.
Use a thin, even layer of Bond on your natural lashes. Too much product can make application messy and may affect the final feel and hold.
Bond creates the tacky base that helps the lash clusters adhere to your natural lashes. Seal is applied after placement to help secure the clusters and finish the application.
If your lashes feel overly sticky or the clusters are difficult to place, you may have applied too much Bond. Use a thinner layer during your next application and make sure the Bond has become tacky before placing the clusters.
Common mistakes include using too much Bond, applying lashes to oily or wet natural lashes, placing clusters too far from the lash line, and not pressing the clusters securely after application.
Wear, Care & Reuse
Yes. KEYYOU cluster lashes can be worn while showering, sleeping, and swimming when properly applied. Avoid unnecessary rubbing or pulling around the eye area to help maintain the lashes.
Yes. KEYYOU cluster lashes can be reused when they are carefully removed, cleaned, and stored properly. Reusability may vary depending on the lash style and how the clusters are handled.
After removal, gently clean away remaining Bond or residue with lash remover. Allow the clusters to dry completely before storing them in a clean, dry container. Handle the fibers carefully to help maintain their shape.
Mascara is generally not necessary when wearing cluster lashes. If you choose to use it, apply it lightly and avoid products or removal methods that may weaken the Bond or damage the lash fibers.
Proper application and gentle removal are important for protecting your natural lashes. Avoid pulling or tugging on the clusters during removal, and follow the recommended application and removal steps.
Removal
Apply Lash Remover to the base of the clusters and allow the Bond to loosen. Once the Bond has softened, gently slide the clusters away without pulling on your natural lashes.
We recommend using a dedicated lash remover to help loosen the Bond before gently removing the clusters.
Stop application immediately and avoid rubbing your eyes. If the product causes persistent irritation or discomfort, rinse your eyes with clean water and seek appropriate medical advice.
Ordering & Shipping
Available payment methods are displayed at checkout. The options shown may vary depending on your device, location, and payment eligibility.
Orders can be modified or cancelled before they are shipped. Please contact us at hello@keyyoubeauty.com as soon as possible, ideally within 24 hours of placing your order.
Once an order has shipped, changes or cancellations may no longer be possible. View our Refund Policy →
If your order has not shipped yet, contact us at hello@keyyoubeauty.com as soon as possible with your order number and the updated shipping address.
We currently ship within the United States. Standard shipping is free on orders over $30. Orders under $30 are charged a flat $5.99 standard shipping fee.
Orders are typically processed within 1–3 business days. Standard delivery usually takes an additional 3–5 business days after shipment. Delivery times are estimates and may vary due to carrier delays, weather, peak seasons, or other circumstances.
Once your order ships, tracking information will be sent to you. If your tracking information has not updated, your package is delayed, or it shows as delivered but you cannot find it, please contact hello@keyyoubeauty.com as soon as possible and within 7 days.
Returns & Refunds
Return or exchange requests must generally be submitted within 14 days of receiving your order. Items must be unused, unworn, in their original condition, and in their original packaging.
Opened, applied, or used beauty products are generally not eligible for return for hygiene reasons. Exceptions may apply to defective or damaged items. Please contact us if you have an issue with your order.
Contact us at hello@keyyoubeauty.com with your order number, full name, email address, and reason for the return or exchange. Photos or videos may be requested when needed.
Please contact us at hello@keyyoubeauty.com within 14 days of receiving your order. Include your order number and clear photos or videos of the issue so our team can review it and determine the appropriate solution.
Unable to find an answer?
If you still have questions, please contact us at hello@keyyoubeauty.com.
