Refund policy

At KEYYOU, customer satisfaction is our top priority. We want you to love your purchase and have a positive shopping experience with us. If you are not completely satisfied with your order, we are happy to assist you with a return or refund request according to the terms below.

1. Return & Exchange Eligibility

You may request a return or exchange within 14 days after receiving your order.

To be eligible for a return or exchange:

  • The request must be submitted within 14 days from the date your order is delivered.
  • The product must be unused, unworn, and in its original condition.
  • All original packaging, accessories, and product materials must be included.
  • Products that have been used, damaged, altered, or returned without original packaging may not be accepted.

For hygiene and safety reasons, beauty products that have been opened, applied, or used may not be eligible for return unless the item arrives defective or damaged.

2. How to Request a Return

To start a return request, please contact our customer support team at:

Email: keyyoubeauty@gmail.com

Please include the following information in your return request:

  • Order number
  • Full name used for the order
  • Email address associated with the order
  • Reason for return or exchange
  • Photos or videos of the product (if applicable)

After your request is reviewed and approved, our customer service team will provide further return instructions.

3. Return Requirements & Packaging

To ensure your return is processed successfully:

  • Please include your order number and a note explaining the reason for the return inside the package.
  • Products must be securely packaged to prevent damage during return shipping.
  • Please use the original packaging whenever possible.
  • Returned items must include all original components, including product packaging, labels, and accessories.

KEYYOU is not responsible for items lost or damaged during return shipping caused by improper packaging.

4. Return Shipping

Customers may be responsible for return shipping costs unless:

  • The product received is defective.
  • The wrong item was shipped.
  • The order was damaged during delivery.

We recommend using a trackable shipping service and keeping your return shipping receipt until your refund is completed.

5. Refund Process & Timing

Once we receive and inspect your returned item, we will send you an email confirmation regarding the approval or rejection of your refund.

If your refund is approved:

  • The refund will be issued back to the original payment method used for the purchase.
  • Refund processing will begin within 3–5 business days after your refund request is approved.
  • After the refund is processed, it may take approximately 3–15 business days for the refunded amount to appear in your account, depending on your bank, credit card company, or payment provider.

Please note that the actual time for the refund to be received may vary depending on your payment provider and financial institution.

If you have not received your refund after the expected timeframe, please contact your payment provider first. If the issue remains unresolved, please contact KEYYOU customer support at:

Email: keyyoubeauty@gmail.com

6. Exchanges

If you would like to exchange an item, please contact us within 14 days after delivery.

Exchange requests are subject to product availability. If the requested replacement item is unavailable, we will process a refund instead.

7. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 14 days of delivery.

Please provide:

  • Order number
  • Description of the issue
  • Clear photos or videos showing the problem

After verification, KEYYOU will provide an appropriate solution, including replacement or refund when applicable.

8. Non-Returnable Items

The following items cannot be returned:

  • Products that have been used or applied
  • Items without original packaging
  • Items returned after the 14-day return period
  • Gift cards or promotional items where applicable

9. Contact Us

If you have any questions regarding refunds or returns, please contact our customer support team:

Brand: KEYYOU
Email: keyyoubeauty@gmail.com

Address: 1108 Lowry Ranch Rd, Canon City, CO 81212, United States


We appreciate your understanding and thank you for choosing KEYYOU. We are committed to providing high-quality products and excellent customer service.